This privacy statement explains the privacy practices of Utility Resource Guide for users of the websites of Utility Resource Guide, including the Utility Resource Guide Monitoring Platform (collectively, the “Site”). 

Home Solar, Simplified’s Commitment to Privacy

Home Solar Simplified respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains Home Solar Simplified’s policy regarding the collection, use, disclosure, and protection of Personal Information. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract, we provide you. 

Account Information

Except as otherwise set forth herein, we will keep confidential any Private Information related to your account with us.

What is Personal Information?

Personal Information is information that can be directly associated with an identifiable natural person, such as a customer’s name, address, telephone number, email address, or credit card number. 

Collection of Personal Information

We collect Personal Information that you provide us, such as when you:

• Register to use the Site or to receive our newsletter
• Register to use the Utility Resource Guide Monitoring Platform
• Use the administrative interface of the Utility Resource Guide Monitoring Platform to provide information related to your photovoltaic system and account.
• Place an order or purchase products or services online
• Contact our customer support, whether by phone, email or chat

We may automatically collect some information when you visit our Sites such as the site from which you linked to us and the time and date of your visit, purchases, and activities. We also collect information received from third parties to the extent that they have represented that they have entered into an agreement with you for connectivity of the Utility Resource Guide products to our monitoring platform. Utility Resource Guide does not knowingly collect Personal Information from children under the age of 16, and you must be 18 years of age or older to establish an account on the Site.

You may contact us to request that we disclose to you the categories, sources, commercial purpose, categories of third parties we share the Personal Information with any specific pieces of your Personal Information that we have collected. Furthermore, you have the right to request that we delete any Personal Information we have collected from you (please note that such deletion may prevent you from accessing the free services offered to you by us, including but not limited to the services provided to you under our Monitoring Platform.

Use of Personal Information

The Personal Information we collect is used to process your requests or transactions, provide you with high-quality service, customize the Site according to your preferences, and tell you about specific goods or services we believe will be of interest to you. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us anytime to decline promotional information (see under the heading “Choice” below). 

Sharing of Personal Information

Home Solar, Simplified does not sell or rent Personal Information to third parties without your prior consent. Home Solar, Simplified does not share or disclose Personal Information to third parties without your prior consent, except in the limited circumstances described below under the heading “Disclosures”. 

Disclosures

We may disclose Personal Information in the good faith belief that we are required to do so by law or that doing so is reasonably necessary to comply with legal process or contractual necessity, respond to any claims, or to protect the rights, property, or personal safety of Home Solar, Simplified, our customers, or the public. Information about our customers, including Personal Information, may be disclosed if it is necessary for legitimate purposes, for example, as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in the circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Information.

Protection of Personal Information

Hone Solar, Simplified has put into place security measures in an effort to protect Personal Information from loss, misuse, or alteration while it is under our control. The personal Information we collect is stored electronically. We use technical, contractual, administrative, and physical measures in an effort to protect against unauthorized access.

Account information is accessible online only through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to anyone else. Suppose other people have access to your email. In that case, they may be able to obtain access to your password and obtain Personal Information about you or change information about your user profile.

While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff, we cannot guarantee the security of account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of account information at any time. We cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Choice

By registering for any part of the Site or any services or news provided by us, you agree to receive promotional messages from Utility Resource Guide. If at any time you wish to stop receiving promotional information from Utility Resource Guide, you may opt-out by doing one of the following:

1. Calling our service representatives at the phone numbers provided at 310-940-8886
2. Emailing us at support@HomeSolarSimplified.com
3. Clicking on the “unsubscribe” link on our newsletters

Aggregate Information

Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services, or customers, from which individual customer identities have been removed and a specific person cannot be identified through such information. Aggregate information is any information or data we collect from inverters and power optimizers available to you via the Utility Resource Guide Monitoring Platform. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no Personal Information will be included in the resulting data. Likewise, information about the products or services you use or purchase may be collected and combined with information about the products and services used or purchased by others. Still, no Personal Information will be included in the resulting data. Among others, aggregate data helps understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires.

Utility Resource Guide appreciates the importance of safeguarding the privacy of your Personal Information that may be provided to us. Utility Resource Guide does use and disclose de-identified aggregate information to evaluate and improve our services and tailor our products for commercial purposes. Utility Resource Guide may choose at its sole discretion to transfer, sell, provide, or share such information with third parties, including to Utility Resource Guide’s business partners for commercial purposes.

What Are Cookies, and Are You Required to Accept Them?

Read more about our cookie policy. 

Online Links to Other Sites

Through our Site, users can link to other websites of third parties that provide useful information. Any information you provide on the linked pages is provided directly to this third-party and is subject to that third party’s provider’s privacy policy. Utility Resource Guide is not responsible for the content or privacy practices of websites to which we link. Links from our site to third parties or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each website before providing them with any information. 

Questions or Concerns

If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can contact us at Call me at 1-310-940-8886 or the phone numbers provided at https://www.Utility Resource Guide.com/corporate/contact, or through any other method mentioned under the heading “Choice” above 

Changes to this Statement

Utility Resource Guide reserves the right to change this privacy statement at any time but will alert you that changes have been made by indicating at the bottom of the privacy statement the date it was last updated. We encourage you to review our privacy statement to ensure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to the uses we disclose in this statement; the amended Privacy Policy will be posted on the Site for your acceptance or confirmation. You will be required to accept or confirm such changes before your continued use of the Site or the Utility Resource Guide Monitoring Platform.

Last revised: December 23, 2022